CAFIA is a state administration body subordinate to the Ministry of Agriculture. It is a state authority responsible for supervision of safety, quality and labelling of foodstuffs.

Czech Agriculture and Food Inspection Authority

CAFIA is a state administration body subordinate to the Ministry of Agriculture. It is a state authority responsible for supervision of safety, quality and labelling of foodstuffs.

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Ministry of Agriculture of the Czech Republic [open in new window]

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Dear Consumers,

The Czech Agriculture and Food Inspection Authority (CAFIA) is responsible for inspecting primarily food of plant origin and the raw materials used in its production throughout the entire supply chain—from manufacturing facilities, importers, transporters, and wholesale warehouses to retail outlets. It also inspects food of animal origin sold in the retail sector.

CAFIA also supervises a wide range of food service establishments, including restaurants, cafés, tea houses, fast-food outlets, wine bars, pubs, and catering services provided as part of accommodation facilities (hotels, guesthouses). In addition, CAFIA carries out inspections of wine and wine products.
CAFIA is also the competent authority for the inspection of tobacco products, psychomodulatory substances, and classified psychoactive substances.

To enable us to process your report, it is necessary that you provide us with sufficient information requested below. The most important information concerns the product or meal that is the subject of your report, as well as the business establishment or online retailer to which the report relates. For products, the information printed on the packaging is particularly important, especially details of the manufacturer, batch number, net weight, and flavour or variety. Barcode numbers are not relevant. For business establishments, please provide not only the town or city but also the street address and, where available, the company registration number (IČ). Your contact details are also very helpful, as we may need to contact you for further clarification. Your contact information is used solely for our internal purposes and is never disclosed to third parties. We therefore kindly ask you to complete it carefully.

Each report is subsequently subject to a risk assessment. Based on this assessment, CAFIA will decide whether there are grounds for initiating ex officio administrative proceedings or whether the report should be forwarded to the competent supervisory authority. If you request information on how your report has been handled, CAFIA will notify you in accordance with Section 42 of Act No. 500/2004 Coll., the Code of Administrative Procedure, as amended.

CAFIA does not resolve private-law disputes between consumers and sellers. Such disputes may only be decided by a court of law. Consequently, the outcome of a CAFIA inspection, as a supervisory authority, has no direct effect on the resolution of such disputes. Further information on Alternative Dispute Resolution (ADR) for consumer disputes is available on the website of the Czech Trade Inspection Authority (CTIA): https://coi.gov.cz/informace-o-adr/.

Thank you.

Answers to common issues about the CAFIA have been published on our website. So, before contacting us, please consult our frequently asked questions section. Should you have further queries, contact our helpline on
+420 542 426 625, Monday and Wednesday, 8 a.m. – 3.30 p.m.

Inspectorate:

Send to Inspectorate:

First, please select the inspectorate to which you want to send your complaint.

The complaint is directed towards the operator.:

Fill in the identification of the establishment (store, restaurant, bistro, stall, etc.) where the product or dish was purchased. In case of online purchase or if you want to point out shortcomings regarding the online offer, fill in the section for online/internet sales below). To fill in, you need to mark the relevant checkbox.

Specific establishment

Name of store / stall / restaurant / bistro / vending machine / other:

IČ:

Street/Town:

House Number:

City/Town:

The product or dish is being sold or advertised online (please select at least one option if the complaint relates to online sales or advertising)

Website (exact URL of the website):

Social networks (e.g. Facebook, Instagram, etc. - URL address of the social network profile or other precise identification):

Electronic marketplace (e.g. Allegro, Heureka + exact web address (URL) of the product and seller):

Product or food details (mark and fill in if your complaint concerns a specific product or food)

Product / Dish Name:

Date of manufacture (if specified):

Expiration date / best before:

Manufacturer, seller or distributor:

Product weight or volume (if provided):

Batch (if indicated on the packaging):

Product purchase date:

Content of the complaint / description of the shortcomings:

Provide more detailed information about the shortcomings related to the establishment, e-shop or product.

Please specify what your complaint concerns (e.g. poor hygiene conditions including unhygienic behavior of personnel, inappropriate storage conditions/temperature, consumer deception, defective product or food/beverage – please provide the exact name, weight or volume of the package, expiration or minimum durability date, batch number, name of the manufacturer or seller, product defect, etc.). If the product, food, establishment or online retailer is not sufficiently specified, we would like to point out that it will not be possible to investigate your submission.

Attachments:

A maximum of 10 attachments with a total size of 30 MB MB can be uploaded.
Allowed file types: pdf, png, jpg, jpeg, tif, tiff, doc, docx, xls, xlsx, txt, odt, ods

Consumer:

Anonymous

Academic Title(s):

First Name:

Surname:

Post-nom. Title(s):

E-mail Address:

Telephone Number:

Street:

House Number:

Street Number:

City:

Postal Code:

I agree that, where necessary for the examination and handling of this complaint, the Czech Agriculture and Food Inspection Authority (CAFIA) may disclose my identity or any information from which my identity may be established to the inspected person. As the person submitting this complaint, I hereby expressly release CAFIA inspectors, pursuant to Section 20(3) of Act No. 255/2012 Coll., on Inspection (the Inspection Order), from their duty of confidentiality regarding my identity, exclusively for the purposes of examining and handling this complaint.

I hereby grant the above-mentioned consent:

If you do not grant your consent as described above and it is not possible to investigate the information provided in your complaint without your consent, your complaint will be used solely as general information for the purposes of the Inspection Authority's further inspection activities.

Explanation: * required field

Note: Data with an asterisk must be filled in in the section that the consumer marks/clicks on. In the case of marking an anonymous submission, personal data is not required.

The personal data indicated in this form shall be handled in compliance with the rules defined by Regulation (EU) No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), namely for the purpose of registering and processing of this suggestion, for the purpose of inspections and follow-up administrative proceedings, if any, and the performance of other activities which are carried out by the Czech Agriculture and Food Inspection Authority on the basis of the legislation. Information on the processing of your personal data under Articles 13 and 14 of the General Data Protection Regulation is available at the website of the Czech Agriculture and Food Inspection Authority (available here) in the form of an information sheet.